Refund policy

Due to hygiene and safety reasons, Nailwala does not accept returns or exchanges for used, worn, or tried-on Press-On Nails, except where required by applicable law.

1. Returns and exchanges are considered for the following issues:

Wrong Item Delivered: If you receive a different product from the one you ordered due to an error on our part, you may request an exchange for the exact same product originally ordered. Exchanges for a different product, design, or style are not permitted.

Damaged or Broken Nails: If the Press-On Nails arrive broken, damaged, or defective, please contact us for verification and an appropriate resolution. Where an exchange is approved, the replacement will be for the same product originally ordered, subject to availability.

2. Packaging Damage Policy

Our priority is to ensure that the Press-On Nails you paid for reach you safely and in good condition.

  • Damaged Outer Packaging: If the outer shipping package is torn, dented, or damaged but the Press-On Nails inside are intact, no exchange will be offered solely because of the outer packaging damage.
  • Damaged Nail Box: If the nail box is damaged but the Press-On Nails inside are intact, no exchange will be offered solely because of the box damage.
  • Damaged or Broken Nails: If the actual Press-On Nails inside the package are broken, damaged, or defective, please contact us within 48 hours of delivery for verification.
  • Packaging damage alone does not qualify for an exchange when the actual product is delivered in good condition, subject to applicable law.

3. Reporting Damaged or Incorrect Orders

Please inspect your order immediately upon delivery.

If you receive the wrong item or find broken, damaged, or defective Press-On Nails, please contact us within 48 hours of receiving your order.

Please provide clear photographs or videos of the product and its packaging to help us verify the issue. Our team will review your claim and communicate the appropriate resolution.

4. Refund Policy

Nailwala aims to resolve eligible order issues through an exchange for the same product whenever possible.

If an item is incorrect, damaged, or defective, any refund or other remedy will be handled in accordance with applicable consumer protection laws. Refund eligibility will depend on the circumstances of the issue and the applicable legal requirements.

If a refund is approved, it will be processed to the original payment method, where available, within 5–7 business days after approval. Your bank or payment provider may require additional time for the amount to appear in your account.

5. COD Refunds

For Cash on Delivery (COD) orders, approved refunds may be processed through bank transfer or UPI, as applicable.

Once your refund is approved, our team will contact you to collect the necessary bank account details or UPI ID. Please share these details only through our official communication channels.

6. Exchange Conditions

  • Exchanges are not accepted for change-of-mind requests.
  • Used, worn, or tried-on Press-On Nails are not eligible for exchange for hygiene reasons, except where required by applicable law.
  • Exchanges for wrong, damaged, or defective products require verification.
  • Where an exchange is approved, the replacement will be for the exact same product originally ordered, subject to availability.
  • These conditions do not limit any rights or remedies available to customers under applicable consumer protection laws.

7. Contact Us

For return, exchange, or refund-related questions, please contact us at:

Email: nailwalaofficial@gmail.com

Please report any issue with your order within 48 hours of delivery to help us assess it promptly. This reporting period does not restrict any rights you may have under applicable law.